ServiceChannel
Head of Design
ServiceChannel
Director of User Experience
B2B2C eCommerce web apps & EPA-Regulated
10.2013 — 07.2019
Reporting to C-level
Started in-house global agency-style design department.
Head of product design & brand for the industry leading B2B SaaS marketplace connecting the most respected brands in the world with facility contractors.
Increasing efficiency for over 200K brick & mortar locations for Walmart, Apple, Nike, CVS, GAP, Target, Whole Foods, Ann Taylor…
Run stores with EPA-Compliance tools, RFP's, Work Orders, Invoicing to Analytics.
"Human" insights informed our ML itiatives for automations RFP/Proposals, repair/replace decsions and invoice inconsistencies. Ai/ML Explainability.
SC mobile is the perfect solution for us.
- Apple, Brand Preservation
Prototype - Time Tracking for Walmart Contractors
Customer Love
When customers turn your brand into a Verb…
“Oh it's ok, we'll ServiceChannel it.”
Customers see...
Reduction of Service Resolution time
Overall Administrative Cost Reduction
Y/Y Total Maintenance Spend Reduction
Multiple Business Models